Contact Us

All contact for sales and support is done through a ticketing system that allows us to track inquiries and support issues in a highly efficient manner. 95% of inquiries get responses within 15 minutes during normal business hours (9AM to 7PM EST).

Sales Inquiries

If you have a question about a product, how to order or need pre-sales techical support, please open a sales inquiry ticket and someone will get back to you shortly.

Open a Sales Ticket

To view or amend a previous ticket Click Here

Support Inquiries

Support is available to customers with current software licenses, HDLC board clients and owners of bandwidth management appliances with current update subscriptions (including 30 days from purchase). If your license or subscription has expired, please open a sales inquiry ticket so we can help to get you up to date.

Open a Support Ticket

To view or amend a previous ticket Click Here